"What a bunch of swindlers" I lost my phone and asked for my account to be closed, they charged me for 6 extra weeks and when I asked for them to reduce the plan by taking off my add on's, they said they were unable to do this for me neither and that I would have to pay the full amount ...
Got a letter with my phone bill stating "your internet services will be billed on the same day as your other TELUS services" to explain an extra charge on my bill. I have always got my phone bill and internet bill on the same invoice. What's this about billing on different days. Sounds ...
My wife and I have lived on our acreage for the past 7 years. The first year we were without land line service through Telus as they had given away our line to a nearby house since our home had been unoccupied for more than six months. It took another year to get a land line installed. After it was ...
I just received a TELUS bill as well as a TELUS letter, trying to explain to me that I have to pay $32.52 more this month on my telephone bill because "transition to a single billing date for all your services". I am outraged. That TELUS is rearranging their internal billing practices is ...
I just received a letter from Mr. Rob Durham, Sr VP of Customer Operations with Telus, explaining that they would be billing me for a mistake they made. A year ago, I switched long distance service from Telus to YAK, from whom I get a fabulous long distance rate (3.5 cents/minute). Apparently Telus ...
We signed up for telus high speed internet, and in doing so we received a "free" dell laptop, I received the modem, and laptop and hooked it all up, then we moved just down the road from us to renovate our home, we had Telus all through that process, then we were ready to move back into ...