Complaint / review / scam report
Land Line Telephone Service

My wife and I have lived on our acreage for the past 7 years. The first year we were without land line service through Telus as they had given away our line to a nearby house since our home had been unoccupied for more than six months. It took another year to get a land line installed. After it was installed, we found that our phone service was going out on average twice a day for an hour each time. We have had Telus come in three times and check the equipment/connections and they have been unable to find they problem. They think that somehow our line is being used for data transfer by some business twice a day. The problem is that now the problem is getting worse. There are times when we have no service 3 or 4 times a day for an hour each time. Telus has basically washed their hands of the problem and said that they can do nothing. They will also not provide a credit for the times when our phone is not able to be used. Now today I found out that our land line went out again this morning, and is still out six hours later. After being on hold with Telus repairs for almost two hours, I finally got a representative to give me a service call number, but he also stated that the technician would not be calling until probably the middle of next week, and that we would be without a land line until at least that time. I have had no luck getting through to anyone at telus outside of the help lines. Does anybody have any way of contacting telus management or at least someone higher than the help desk people who would sooner hang up on you than talk to you? I am at the end of my rope with these guys.
Author: Contact with Author

Offender: Telus

Country: Canada   Province: Canada

Category: Telecommunications


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