Complaint / review / scam report
Telus
No service, but getting charge

Here we go, I moved a few weeks ago. I got transfer my phone line to my new place. After the Telus guy left I realized that it was a lot of back noise on my phone and I was not able to hear anything while I am on the phone. The person on the other end, doesn't hear the background noise that I hear.

I call the very same day, I was inform that the only day that we were able to work it out was on my next day off during the week. What it was 2 weeks later. I have not been with a land line since October 18. Then I manage to call back again to see what was going on they gave me another date for last Sunday Nov 2. I got a time frame for 9-11. Not show, called Telus got informed that they were to "busy, " as I asked the person on the phone quote 'am I calling telus? don't the person has a phone to call me and let me know that is running late? I was informed, that Telus doesn't work that way". Anyhow, the person put me on hold, got back to me 10 minutes later to let me know that they were going to be coming to my place from 11:45am (time of the call! ) to around 6pm. So, I left since it was my only day off. 2 weeks ago I made an appoiment for today again 9-11am. I never cancel this appoiment since my phone has not been fix. Since I know for sure they are not going to come today, I am going to switch companies later on today and I am not planning to pay for a service that they failt to give me! Hope someone is able to do something about it. I am sure I am not the only person with this problem with TELUS.
Author: Contact with Author

Offender: Telus

Country: Canada   Province: Alberta   City: Edmonton
Site: telus.com

Category: Telecommunications

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