Complaint / review / scam report
Telus Mobility
After sales service

I have recently transferred from Rogers to a Telus corporate plan for two iphones and for a week now I am having technical issues with the two iphones. The transfer has not been done properly and I still have the messages received on the rogers phone at times and the Telus phone at other times. Regards the phone calls, I receive all calls at the Rogers phone and could at some times make phone calls from the Telus phone. However most of the time the call fails before the other party receives it or the other party cannot hear me. Another problem is that the signal shows one or two bars maximum at times and because of this the battery last few hours only every day.

I tried calling technical support twice during the week and they did not help so I decided to go to the store in Bayshore to show them the problem live.

I would like to inform you that the manager of the store was the most rude sales person I have ever met. She was busy with another customer setting up a new phone and asked me and the customer that came few minutes after me if we have quick questions. I answered that I have problem receiving calls on my phone and she asked me to wait for her colleague to help me. The other customer wanted a hardware upgrade and she asked her to wait as well. I have waited for about 10 minutes in the store to get my turn and when her colleague came to help me and after starting the conversation with me she asked him to help the other customer. At that time the customer said that I came first and the manager still asked him to help the other customer. I had to wait their for an hour to get help without even anyone apologising for the delay. I had to ask for an explanation for the bad service to hear an apology that was not really sincere.

The Telus manager apparently cared for the sales transaction more than the support transaction which is on the short and long term hurting your business. Because of this bad service I left the store with a very bad experience about Telus that I will spread this within my work and family community. I have also decided to cancel the plan with Telus and never go to this store again. I have already called Rogers to keep my plan with them and to tell them the bad experience I got from Telus Technical support and after sales services. If it was only bad technical support I would have been more patient until the transfer is finalized. However, I am not ready to pay one cent to an organization that does not treat their customers well.
Author: Contact with Author

Offender: Telus Mobility

Country: Canada   Province: Ontario   City: Ottawa

Category: Telecommunications


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