Complaint / review / scam report
False information misleading custome

I went into a Telus store looking for a new plan because my contract with Rogers just expired. After looking into some plans and asking the sale rep. I've have decided to go with Telus. So I told the Sales Rep. I'll be back because I need to call Roger first to give them the 30 days notice and then come back to start my activation. But the Sales Rep. told me that wasn't necessary because if I activate my account with Telus now, Telus will transfer all billing from Rogers to them and Rogers will stop the billing right there and Telus will start billing me. After hearing that I was like WOW this is great. But guess what, one month later I got a bill from Roger stating I need to pay them the 30 days which I didn't recieve any service from them. I went back to the Telus store and demanded an explanation and the same Sales Rep. said he didn't mislead me, he was telling the truth and Rogers shouldn't have charge me. Since I'm no longer with Rogers, they will not deal with me and Telus won't give a credit because they said it's not their problem because it's Rogers fault. My problem with this is I specifically told the Telus Sales Rep. I will come back and give the activation date after confirming my cancellation with Roger, but the Sales Rep. told me that wasn't necessary because Telus will take care of the billing and assures me that Rogers will stop billing me the day Telus start their billing. Based on this Sales Representative's advice, I'm paying two months payment for the same month. I don't think that's fair since this Sales Rep. mislead me in believing I don't need to give the 30 days notice to Roger and therefore Telus should reimburse a credit for my Rogers's bill. I guess this is how Telus get their customer to sigh up with them, by lying to them.
Author: Contact with Author

Offender: Telus

Country: Canada   Province: Ontario   City: Toronto

Category: Telecommunications


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