Despite reading the small amount of complaints about TELUS, I have never had any major issues regarding service. There have been a couple of times where the Rep does not seem to know what they are doing, but it seems evident in the conversation; hence, I end the call and contact them again (another day and time) to speak with someone who can help.
After reading the board re: Rogers complaints, I am glad I trusted my intuition to remain with TELUS. I use to have to deal with Rogers (re: cable service in Vancouver) along when Rogers was combined with AT&T for a while in Canada. They seem to be the masters of marketing to bring in revenue, and that is where it ends. I guess it should come at no surprise that when a company has a large amount of debt that it probably makes cuts with service.
https://www.cbc.ca/money/story/2008/02/22/rogers-4q.html? ref=rss
PS. I am not an employee of TELUS or related companies! :)
0 comments