Hi Ma'am/Sir,
This is with regards to my online booking which I failed to use (my round trip ticket) due to unexpected incident. I hope you will give me consideration for this case because I also don't want this to happen but it happened already. My passport got lost before my flight date. It happened because I am currently renewing my visa that time. The Embassy unable to return my passport at the right time and when I checked with them no one knew where my passport sent. I already notified your airlines regarding this incident prior to my expected travel date and they gave me 1 yr allowance but i told them that I can't able to use the ticket within the allowed duration due to my conflict schedule at work and I have some papers to process first. Just want to know if is there any other ways to use my ticket fare because I still can't have schedule of vacation on January 2013? Just want to know if I can refund the amount or any other consideration for me because no one wish this to happen. I am hoping for your immediate and fair decision with my concern. The customer service advised me to provide the following information which are written below and if you have any necessary documents or proof needed please let me know so that I can provide and show you. Thank you and More power!
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Customer Information
Traveler:
Normelita M Azupardo
Email:
[email protected]
Phone:
780-710-0892
Booking #: 9964079 Booked on: Fri, Jan 13, 2012
Trip Summary
Flight Summary
From:
Edmonton, AB, CA (YEG)
To:
Manila, PH (MNL) Depart:
Tue, May 22, 2012
08:30 pm - 05:30 am (2 day) (1 Stop)
Return:
Fri, Jun 22, 2012
06:45 pm - 09:08 pm (1 Stop) Airline Confirmation:
Air Canada: NNNQZE
Philippine Airlines: B6HWJJ
Select Seats
Traveler Name Ticket Number Meal Preference Special Request
Azupardo, Normelita (Adult) 0793582590978 E-Ticket Any meal
—
Disclaimer: All special requests, meal preferences, seat requests are not guaranteed. You must contact your airline to reconfirm that they have received this request and confirmed it.
Flight Booking Details
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Booking Number: 9964079
Departing Flight - Tuesday, May 22, 2012
Air Canada
Flight 255
EMBRAER EMB E90 JET
Airline confirmation: NNNQZE
Select Seats From
Edmonton (YEG)
08:30pm -May 22, Tue To
Vancouver (YVR)
09:00pm -May 22, Tue Nonstop
Coach
Flight Duration
1 hr 30 min
Philippine Airlines
Flight 107
Airbus A340-300 Jet
Airline confirmation: B6HWJJ
Select Seats From
Vancouver (YVR)
11:50pm -May 22, Tue To
Manila (MNL)
05:30am -May 24, Thu Nonstop
Coach
Flight Duration
14 hr 40 min
Flight Duration: 16hr 10min Layover Time: 2hr 50min Total Trip Time: 19hr 00min
Return Flight - Friday, Jun 22, 2012
Philippine Airlines
Flight 116
Airbus A340-300 Jet
Airline confirmation: B6HWJJ
Select Seats From
Manila (MNL)
06:45pm -Jun 22, Fri To
Vancouver (YVR)
04:00pm -Jun 22, Fri Nonstop
Coach
Flight Duration
12 hr 15 min
Air Canada
Flight 246
EMBRAER EMB E90 JET
Airline confirmation: NNNQZE
Select Seats From
Vancouver (YVR)
06:45pm -Jun 22, Fri To
Edmonton (YEG)
09:08pm -Jun 22, Fri Nonstop
Coach
Flight Duration
1 hr 23 min
Flight Duration: 13hr 38min Layover Time: 2hr 45min Total Trip Time: 16hr 23min
Please note: As Airlines have frequent schedule changes, please call the Airline 24 hours before departure to reconfirm your flight details. Airline Phone Numbers
Your ticket is NON-REFUNDABLE . For any changes to dates or routing, please call our Customer Service. These changes may have airline penalty and our fees. Some flights may be completely NON CHANGEABLE even with an airline penalty.
Insurance Confirmation Details
Your trip is insured
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Price Details (CAD)
Flight Price Details
Traveler Type Ticket Price Tax & Fee Breakdown Total
1 Adult/s C$ 1, 245.00 C$ 67.16 C$ 1, 312.16
Insurance Fee: C$ 55.00
Promo Discount: - C$ 15.00
Charged on Credit Card - Visa - ****2700 Subtotal: C$ 1, 352.16
Total Booking Amount: C$ 1, 367.16
Total Discount (Savings): - C$ 15.00
Total Cost: C$ 1, 352.16
Please Note
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