» Cars & Transport » Complaint / review: CheapOAir - Non refundable | #14331

Non refundable

Hi Ma'am/Sir,

This is with regards to my online booking which I failed to use (my round trip ticket) due to unexpected incident. I hope you will give me consideration for this case because I also don't want this to happen but it happened already. My passport got lost before my flight date. It happened because I am currently renewing my visa that time. The Embassy unable to return my passport at the right time and when I checked with them no one knew where my passport sent. I already notified your airlines regarding this incident prior to my expected travel date and they gave me 1 yr allowance but i told them that I can't able to use the ticket within the allowed duration due to my conflict schedule at work and I have some papers to process first. Just want to know if is there any other ways to use my ticket fare because I still can't have schedule of vacation on January 2013? Just want to know if I can refund the amount or any other consideration for me because no one wish this to happen. I am hoping for your immediate and fair decision with my concern. The customer service advised me to provide the following information which are written below and if you have any necessary documents or proof needed please let me know so that I can provide and show you. Thank you and More power!

Booking Receipt

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Customer Information


Normelita M Azupardo


[email protected]



Booking #: 9964079 Booked on: Fri, Jan 13, 2012

Trip Summary

Flight Summary


Edmonton, AB, CA (YEG)


Manila, PH (MNL) Depart:

Tue, May 22, 2012

08:30 pm - 05:30 am (2 day) (1 Stop)


Fri, Jun 22, 2012

06:45 pm - 09:08 pm (1 Stop) Airline Confirmation:

Air Canada: NNNQZE

Philippine Airlines: B6HWJJ

Select Seats

Traveler Name Ticket Number Meal Preference Special Request

Azupardo, Normelita (Adult) 0793582590978 E-Ticket Any meal


Disclaimer: All special requests, meal preferences, seat requests are not guaranteed. You must contact your airline to reconfirm that they have received this request and confirmed it.

Flight Booking Details

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Medical Transportation including all standard features. Learn More»

Difference only: C$ 9.99

Yes, Upgrade my Insurance

Booking Number: 9964079

Departing Flight - Tuesday, May 22, 2012

Air Canada

Flight 255


Airline confirmation: NNNQZE

Select Seats From

Edmonton (YEG)

08:30pm -May 22, Tue To

Vancouver (YVR)

09:00pm -May 22, Tue Nonstop


Flight Duration

1 hr 30 min

Philippine Airlines

Flight 107

Airbus A340-300 Jet

Airline confirmation: B6HWJJ

Select Seats From

Vancouver (YVR)

11:50pm -May 22, Tue To

Manila (MNL)

05:30am -May 24, Thu Nonstop


Flight Duration

14 hr 40 min

Flight Duration: 16hr 10min Layover Time: 2hr 50min Total Trip Time: 19hr 00min

Return Flight - Friday, Jun 22, 2012

Philippine Airlines

Flight 116

Airbus A340-300 Jet

Airline confirmation: B6HWJJ

Select Seats From

Manila (MNL)

06:45pm -Jun 22, Fri To

Vancouver (YVR)

04:00pm -Jun 22, Fri Nonstop


Flight Duration

12 hr 15 min

Air Canada

Flight 246


Airline confirmation: NNNQZE

Select Seats From

Vancouver (YVR)

06:45pm -Jun 22, Fri To

Edmonton (YEG)

09:08pm -Jun 22, Fri Nonstop


Flight Duration

1 hr 23 min

Flight Duration: 13hr 38min Layover Time: 2hr 45min Total Trip Time: 16hr 23min

Please note: As Airlines have frequent schedule changes, please call the Airline 24 hours before departure to reconfirm your flight details. Airline Phone Numbers

Your ticket is NON-REFUNDABLE . For any changes to dates or routing, please call our Customer Service. These changes may have airline penalty and our fees. Some flights may be completely NON CHANGEABLE even with an airline penalty.

Insurance Confirmation Details

Your trip is insured

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Price Details (CAD)

Flight Price Details

Traveler Type Ticket Price Tax & Fee Breakdown Total

1 Adult/s C$ 1, 245.00 C$ 67.16 C$ 1, 312.16

Insurance Fee: C$ 55.00

Promo Discount: - C$ 15.00

Charged on Credit Card - Visa - ****2700 Subtotal: C$ 1, 352.16

Total Booking Amount: C$ 1, 367.16

Total Discount (Savings): - C$ 15.00

Total Cost: C$ 1, 352.16

Please Note


Company: CheapOAir

Country: Canada   Province: Alberta

Category: Cars & Transport


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