I purchased a Dell 14R 2 months ago and my hard drive failed due a mechanical problem. Under the warranty, I can send the computer in and have the hard drive replaced. This 2 week process was unacceptable to me, so I agreed to pay $60 to have a technician come to my home to replace it. Of course, I had to wait all day for his arrival, since no time was booked. I also spent 3 hours on the phone with Dell to get my system set up. I had not backed up my files because I have had any of previous laptops crash. So, I am on the hook for $1100 for data recovery, without any assurance that my data can be recovered. I have escalated my complaint at Dell and I keep getting told to read the warranty and back up my data. Apparently, the whole thing was my fault. I am goingn to push this further until I get some compensation for my costs and lost productivity.
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