Here's the details concerning my complaints about Rangeland RV, an e-mail to management to which I received no reply:
"Hi there - I'm not sure to whom this should be addressed but I'd appreciate it if it could be forwarded accordingly.
I have a concern regarding the service of a product (Rockwood Freedom 1910 Tent Trailer) that my wife and I purchased from you in January, 2012. When we first picked up the trailer in January the front compartment hatch had been badly cracked and caulked over. It was a bit disappointing and off-putting. We left wondering how a brand new trailer came to have this damage and how it had been treated on the lot. However, we requested a replacement and received it; no issue there other than the inconvenience of returning the trailer when the part came in.
However, it soon became clear that in replacing the hatch a defect was created, resulting in water leaking the lid hinges and into the unit. I scheduled the trailer for the repair and explained where the water appeared to be coming from. This was recorded by the parts and service facilitator.
Incidentally, it was at this time that I bore witness to a service employee talking disparagingly to the parts and service facilitator about another customer who had purchased "cheap tires" for his rig and didn't have any grounds for complaint with his unit because it wasn't under warranty anymore. I overheard this because he interrupted my transaction. The parts and service facilitator seemed rather embarrassed by this behaviour and recognized that it really wasn't a good time to talk so freely in front of another customer. I left feeling uneasy about my trailer.
Two days later, I called Rangeland to ensure that my trailer was not getting flooded in the daily rain showers. I was assured that if rain had leaked in that my trailer would be covered. I again felt uneasy because I knew that it would definitely have been leaking in the rain as that was the very reason I scheduled the work to be done in the first place. I don't mean to be unkind but it did seem a bit obvious that a leaking tent trailer shouldn't be left in the rain.
The ordered work was done in a timely fashion and I returned home with the trailer. When I had the trailer parked, a brief rain shower ensued. Following this, I inspected the storage compartment and found that water was yet again pouring into the storage compartment from the same place in the same quantity. It was clear that the input I had given had been disregarded and a new top seal unnecessarily applied. The irritating part of this lies not so much with my input being ignored but with the fact that a water test was clearly not undertaken to check the seals. A cup of water on the back hinge would have obviated the need for this e-mail, an untimely pick-up, and ultimately, me having to troubleshoot the problem on my own.
In closing, I'm not inclined to return the trailer yet again to have this issue dealt with. In truth, barring any other warranty issues, I'm not really inclined to return to Rangeland RV at all. I write this e-mail because I think it's important that you are aware of a new customer's concerns and his consideration of ending a fledgling business relationship."
Check their online reputation - it's brutal.
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