After my daughter booked her ticket online at airindia.com on July 27 for a flight from Toronto to Delhi, she recieved a booking reference/PRN number (Z5QM0) but also a notice that there was an issue with the verification of her payment. When she called Air India to confirm the booking the first time on July 27, 2011, she was told nothing could be done because it was an online booking and she would just have to wait and see if the error message would change or the payment section would re-open. They would not take/give payment info on the phone regarding the online booking. When nothing changed online, she called Air India again at 11:51am on August 2 and was told there was NO PROBLEM with her payment, it had gone through and the error message was false. At this time she was allowed to choose preferences for her seat on the plane, such as a vegetarian meal.
Based on the reprentative's confirmation of payment and choice of seat preferences, my daughter took her booking reference number (thinking it was her ticket number) to the airport to board on the date of flight. It turns out that my daughter was misinformed and her payment was never verified and as a result an electronic ticket was never issued. At check in, my daughter had the seat reserved on the plane but no ticket number. Air India was called and a representative instructed the check in desk to re-issue the ticket. A ticket would not be re-issued at the original discount price my daughter paid online, but a significantly higher walk-up counter price. As a result, my daughter did not fly.
Who does my daughter contact regarding this misinformation that resulted in her missing her flight?