Complaint / review / scam report
Failure to close my account
I've spent months trying to cancel my account with VI fitness which has not been a contractual obligation for well over a year. I moved from Nanaimo to Langford and after having a baby no longer had time to use my membership. I contacted the Nanaimo location by phone and was told by that person that they cannot cancel my account over the phone and that I would need to talk to someone in person to do so. I advised that I did not want to drive to Nanaimo just to close my account, and was told I could visit the local branch to do it. In the interim I was billed again. I went into the local branch and tried to cancel my account. Unfortunately (for me) they didn't have access to my account at that branch and I was informed I had to go to the Nanaimo branch. I told the manager there that not only did I not want to go to Nanaimo just to cancel my account, I was told by them that she could cancel it. She said they "need something in writing" but that an email would suffice. I emailed them, and still (2 and a half months later) have never seen a reply. Shortly after the email, I was billed. I called after getting this bill and asked them about my email. The manager said she was miraculously "Just getting to it now" and that my account was already closed. Unfortunately by the time she got to that email I was already subject to a one month penalty? so I had to pay yet another months billing. I was happy to at least have an end in sight. Assuming my account was closed and that the final April payment would be all I would have to tolerate I forgot about it. I then see an NSF charge on my account from VI Fitness, on May 1st. I have difficulty understading how a company can operate under the constraints of the law when they are unable to stop stealing money from people who no longer wish to be clients. If you have the opportunity to avoid giving them access to your bank account, I suggest you do so. You can thank me later.
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