I am writing to make a formal complaint against the Axis Capital Group, Inc. located at 4640 Admiralty Way, Suite 500 Marina Del Rey, CA 90292. On my first contact with this company the as soon as we moved to CA from Jakarta Indonesia, they were impressive. They were the only one from many calls I received from many mortgage companies that was considerate and not pushy. We went through the pre-approval process which now I see was nothing more than pulling credit.
After we had a pre-approval we made a proposal on a home and that is when it all went to the waste. Here we are 5 weeks after they received the signed offer letter from the seller and me however we still don't have anything other than great frustration. No approval but no decline either totally up in limbo. I believe they have forgotten about us.
The underwriter has asked for the same documents many times even after we have delivered them with what they have asked, kind of like they are very sluggish to look at all the docs that are in the emails.
We are now in an awful limbo trying to think out if we should just walk away and lose our escrow money since we are way out of our 10 day cooling off period. To sum up, at this time I would obey them to whatever company they went to nevertheless I wouldn’t refer my worst enemy to this company that is either brutally short-staffed to handle what they are taking in or just down right impolite and rude for wasting someone’s time because they don’t want to do their jobs or maybe they are a scam, I don’t know.
Trust me, I am warning you, I know how hard it is to take in more than you can do with being understaffed but that is where you put a priority on stuff based on when it came in. I work for a dealership in the service department and I don’t think I have ever seen anything this bad before.