Complaint / review / scam report
Over Charge my account

I was a Primus customer and my account number was 110880257. This number is still on my son's name, even thou I have called 8 months ago and ask to switch to my name, because he left 8 months ago and he is living with his father.

I switch my service from Primus to Camway . My last payment to Primus Company was for the month of September in an amount of $30.76 because my service was finally switch to Camway at the end of September, I have called Primus a couple of times to inform them about my decision.

I thought after September my service with Primus is done and my balance with Primus is zero.

But after that I have received a new bill from Primus owing them $67.80. I called and asked, but they explained that this is a cancellation fee also they told me that I was on contract what also surprised me, because I "never" have signed any contract with any company.

I was calling and complaining to customer service, then after to the supervisor and no one can explain to me what will happen to my account.

I will not be paying any fee that I was not informed about and no one sent me any info regarding cancellation policy and on the bills was nothing mentioned about cancellation policy.
Author: Contact with Author

Offender: Primus

Country: Canada   Province: Ontario

Category: Telecommunications


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