Complaint / review / scam report
Primus Canada
Primus Telecommunications Ripoff

I had received a card in the mail inviting me to switch to Bell Canada for my longdistance $9.95/month. June 14, 2007 I called to switch back to Bell for my longdistance. Bell indicated that the change would take place in a week or so (June 23, 2007). I then called Primus to cancel my account with them. I was told by Primus they would be notified by my new carrier once I called them (Bell). I received a bill in the mail from Primus for calls made in July 2007, and called them right away to indicated that I had cancelled the account back in June 14, 2007, and that Bell is now my longdistant carrier.

Primus said that I made the calls in July that Bell did not take over the line that I did not call Bell to switch and that I had to pay the bill.

I had indicated to Primus that I had cancelled and was with Bell staring June 23rd and that there must be a misunderstanding on their end. I then called Bell and said Primus is telling me that you never took over the lines. Bell said, well we got a call from Primus saying you wanted to switch back to Primus on the 29th of June 2007. This was simply not true. I had not called Primus to switch back and really felt something was not right.

Of course Bell credited me back the 9.95 monthly charge but it was trying to get the account cancelled with Primus that was so difficult to do. They kept putting me on hold for 20/30 minutes at a time just to get a supervisor. First they told me that they could not get one, but finally did. Monique employee number 5022, who only was screaming out my name told me that I did call to cancel on the 14th of June, but I did not call my new carrier. I told her that is a lie, I did call my new carrier. And even say I had not called my new carrier who cares. They should have cancelled my account according to my request. There is no contract that says I have to be with this company.

We are now August 24, 2007 and I still get bills from Primus Canada and calls from collection agency for an outstanding amount of $59.00 (July and August), I am refusing to pay and am demanding a credit on the account for there mistake in not cancelling the account like I requested.

Monique a Supervisor of Primus indicated that if I do not pay the amount that it would effect my credit and my bureau.

This is how people do not get homes, car loans etc. We need to protect ourselves from these companies that put the blame on us. I called and cancelled June 14, 2007. I should have only been charged for services used utnil bell took over June 23, 2007.

Susan
Killaloe, Ontario
Canada
Author: Contact with Author

Offender: Primus Canada

Country: Canada   Province: Ontario   City: Toronto
Address: P. O. Box 4662 STN A
Phone: 8008063273

Category: Shops, Products, Services

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