Canada-Complaints.com » Business & Finance » Complaint / review: Titanium Visa Money Mart - 15 Day hold on customers money | #3039

Titanium Visa Money Mart
15 Day hold on customers money

I am writting to warn people abotu this prepaid Visa service its actually better just to go to your bank and ask for a secured visa, this card is fulls of hassels the company as policies in place to hold your money for 15 days, you cannot reach them by phone, you cannot excalate issues, they will not help you resolve problems, you just have to wait untill they say so, a better option would be to get a capital one prepaid card it can be used anywere,

the titanium visa card cannot be used on Goverment website.

here is what they have wrote me when i ask to get my issue resolved

10/11/2011 7:38:12 AM

Subject Card Transactions

Message your responce is wrong because i got the email for CIC and we have used another visa to pay them. they are not holding the money you are. and trust me after this i am sure cancelling this card

Response

Date 10/11/2011 8:06:29 AM

Subject RE Card Transactions

Message Dear Simon Duval,

Thank you for contacting Customer Service. We are not denying that we, as your credit card company, are holding the funds. What was stated to you previously was that CIC requested the funds for the transaction. We received that request and have approved the transaction for them to collect. We have not received any notice from them that they are not able to complete the payment so the funds are still being held for them to collect. If they have not settled the transaction by midnight between the 14th and 15th day the funds will be automatically returned to your account at that time.

As well, we are not denying that it is possible to use a Visa to make a payment to the GOV agency. It has been our experience that it is extremely difficult for a payment to be made successfully to the GOV agency ; either they do not except a prepaid card, or our prepaid card, or they have an extremely particular address verification system.

In any case we are extremely sorry for the difficulties you have experienced using your Titanium Visa. As mentioned previously we are bound by our bank's policies in regard to hold times for authorizations as a means of protecting you as our customer. We sincerely hope that in the future you experience no further difficulties. Please let us know if you have any further questions or concerns.

Thanks,

Alicia

Nextwave Ti Visa

www.mytitanium.ca

I have contacted The gov agency and they are not holding the funds

The issue you mentioned in your email is indeed the result of a periodic technical problem. The department in charge of online payments is currently making all the necessary efforts to resolve the issue as quickly as possible.

Furthermore, if the cardholder information entered at the time of the payment does not correspond exactly to the information held by their financial institution, the transaction may not be completed correctly and may appear as failed or refused. When the information does not match, the financial institution may hold the amount of the transaction for a few days before releasing it. Delays may vary depending on the financial institution.

This is a standard process at financial institutions for which the GOV has no control over. Financial institutions are aware that we will not cash a frozen amount if the transaction was not completed correctly. Please contact your financial institution if you have any questions or concerns.

this IS A JOKE I HAVE LEARNED A LESSON UNLESS IT IS A SECURED VISA DO NOT USED PREPAID CARD TO DO ANY GOV TRANSACTIONS.

I HOPE PEOPLE WILL THINK TWICE ABOUT TITANIUM VISA IT LOOKS SO INTREAGING AT FIRST BUT GO TO YOUR BANL INSTITUTE ASK FOR A SECURE VISA AND ALL YOUR PROBLEM WILL BE SOLVED AND YOU WILL NEVER RUN INTO THE ISSUE I RAN INTO WITH THIS TITANIUM VISA COMPANY

Date:

Company: Titanium Visa Money Mart

Country: Canada   Province: Ontario   City: Ottawa
Site:

Category: Business & Finance

0 comments

Information
Only registered users can leave comments.
Please Register on our website, it will take a few seconds.




Quick Registration via social networks:
Login with FacebookLogin with Google+