We are flying out of Detriot early in the morning to get to Orlando. We wanted to book a hotel to stay over night so no rush to get the plane in the morning. We called CheapOair and I specifically asked for a hotel package with park and jet included (I mentioned that 4 times during our coverstaion). He said he had one for $115 cdn (for 2 rooms). The day after booking I called the actual hotel to make sure all was right. Well the park and jet service was NOT included in our booking. It is an xtra $45 charge. So I called them back to ask why. First off the wait times to actually talk to somone is always excessive as in atleast 30 minutes or so. I finally got in touch with the booking agent and informed him of what I had found out. He said all his computer shows him is that its an available service. I said well why didnt you tell me that when I specifically asked for that to be included. He just repeated himself 3 times over. So then he replied that I can cancel and receive all the funds back except $1. I then said no I still need a hotel So i'd like to keep the booking for now. The next dayI receive an e mail from them saving I cancelled my booking and will be refunded $19 usd with in 14 days. So I called back, again waiting for over 30 minutes, to talk to the billings agent. Told her the whole story then she puts me on hold. After waiting for 45 minutes I gave up and hung up.
Bottem line HORRIBLE service with agents that either dont listen or try to sell you something that notexactaly what you wanted.
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