Complaint / review / scam report
Expedia.ca/Avalon Reef Hotel
False Advertising, Poor Customer Services
Booked Avalon Reef Hotel (Mexico) through Expedia.ca. They promise amenities (which you pay for) that aren't available. Hotel is a dump, completely misrepresented by Expedia. Called Expedia who have customer service (use the term lightly) staff in Egypt who can't do anything but ask you to write a complaint on Expedia's website. Talked to a "manager" who YELLED at me when I was calmly explaining the circumstances and substance of my complaint. Told to email my complaint to customer service and I got a perfunctory response saying "they are only a booking service" and "thanks for choosing Expedia!!! " I called again and complained, explaining that Expedia has to take responsibility for the services it ENDORSES on its site. The customer service person (in Egypt) said she needed to call the hotel to verify my complaints (good luck with the slack-jawed confused staff) and put me on hold. She couldn't find a working number for the hotel and asked if I had ONE!!! I just started laughing at the stupidity of it all. They can't even CALL a hotel they have booking arrangements with. I complained relentlessly to the person I spoke to until they finally gave me a $100 voucher valid for one year. Expedia is a complete joke. Book direct through hotels and call to request a matching price or best Internet deal. Expedia is obsolete.
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