» Cars & Transport » Complaint / review: West Jet - One sided cancellation | #13783

West Jet
One sided cancellation

West Jet operates from Toronto to St. Martin, lots of tourists and students use it from Canada. We bought a return Ticket for our son who studies there. Since this Airline has no direct flight from Regina to Toronto, they book him from Regina to Calgary and then Calgary to Toronto. This takes almost the same no. of hours like the International flight from Toronto to St. Marten. I told him to use the Air Canada flight which goes non stop to Toronto and Next Day check in from Toronto to St. Marten by West Jet. Since it was the long weekend of Labour Day and the waiting time on telephone is endless we could not inform the West Jet and when the Boy arrived at Toronto for Check in, they told him that your ticket has been cancelled because you did not take the Local flight. Even though it was not the same day local flight and International flight, there was a gap of one day between them. The Boy has to pay again for the New Ticket to take the same flight which was going to St. Martin. We have travelled in third world countries on their Air Lines, they call you at home 3 to 4 days earlier to check if you are taking your flight or you want any changes in your booking and if you tell them for changes they accept it without any extra costs. This so called First world Air lines are worse than the Bus Service. You have to wait on telephone for the very busy person to have time to talk to you. They Love to find a small reason to Charge you more money and then they defend themselves like it is your fault not ours and if you are not happy with our service then take another Airline... imagine these words from the Lady from west Jet complaints section. So Dear West Jet Management team... Go to hell from our side... you are the worst people in this Business and a Shame for the Travel Industry...


Company: West Jet

Country: Canada   Province: Saskatchewan

Category: Cars & Transport


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