» Cars & Transport » Complaint / review: Air Miles - Lack of availability of seats | #11668

Air Miles
Lack of availability of seats

My wife and I tried in February to book return tickets from Calgary Alberta (YYC) to Antigua (ANU). We are trying to do our booking 9 months advance, leaving Calgary in November 2010 and returning January 2011. We were told at that time the 2011 schedule was not in place and that we should try again in March. We tried again this week to book our trip and we were told instead of booking one (1) ticket with Air Miles we would have to book two (2) separate tickets. The first ticket would be a return trip from Calgary to Toronto. The second ticket would be a return ticket from Toronto to Antigua. All we want to is book a return trip leaving Calgary on the RED EYE at 0025/0035 Hrs to Toronto and connect within a few hours the direct flight to Antigua. The return trip would be a direct flight from Antigua to Toronto and back to Calgary. This should be one return ticket. Having to book two separate tickets costs a lot more Air Miles and we find it very difficult to understand why this is necessary. It is bad enough that the amount of Air Miles required to travel has increased by 14% and now this. We are Gold Air Miles collectors and at the time that we went Gold we were led to believe that we would have many more advantages. We would appreciate a logical explanation for why we are having all these difficulties.

Extremely Frustrated

Bob & Agnes Martin


Company: Air Miles

Country: Canada   Province: Alberta   City: Calgary

Category: Cars & Transport


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