» Cars & Transport » Complaint / review: West Jet - Not enough staff to check in customers | #13172

West Jet
Not enough staff to check in customers

My name is Christopher Stuart. I fly about 12 times a year with West Jet.. On July 28, 2011, I had booked a flight wtih the airline as I had not been home to Moncton NB for 3 months, so I was coming home to vacation with my family for 5 days. I arrived at the airport at 5:30 am (as my flight was leaving at 7 am) they was a huge line up at the check in counter.. I made it at the checking counter (as they were understaff) just to be told that I could not get on the plane because it was to late...

I was offered a change of flight but could only reach Toronto (as they could not get me on a connecting flight because they were booked full..)This was not an option because I was going to Moncton NB. Goint to Toronto with no connecting was rediculous... Than they offered me a flight for the following saturday for an extra charge of $50.00 (which I paid) determined to get home... than realised that I would only be there for 2 I had to get back to work on that Tuesday... so I had to change my flight to august 28 and stay another month away from home..Pretty disapointing as I had planned this vacation with my family!!!

Very disapointed in West Jet.. This will be my last time flying with them!!! They will be loosing 10, 000 to 12, 000 from me per year... I was not offered any compensation for there fuck up.. I had to pay 50.00 xtra to change my flight which I had no control over..

For the people who do the schedule, how would you like it when you can only go see your family every 3 months and you can't go because they are not enough staff to check you in..

This is poor management... very disapointed!!!

Chris Stewart 1-780-231-3585


Company: West Jet

Country: Canada   Province: Alberta   City: Edmonton

Category: Cars & Transport


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