My complaint is simply bad service with a representative named Michelle. I did not have a good experience at the Trenton walmart portrait studio because of her. Normally I go to the Belleville portrait studio however I live in Trenton so I tried the Trenton portrait studio instead.
I have spent over $1000.00 in pictures for my daughters first year, including buying the "smile card" which entitles me to 1 free 8/10 per month, and rarely do I turn down the "delivery package" that comes with the pictures I ordered.
I went to the studio and asked to not have any pictures taken on my daughter's tummy because I wanted the picture to show her dress. And her reply was, "sorry I have to do this pose." So I let it go and let her do her thing. A week or so later I received a call asking me how my session was, so I explained to the lady what happened during the session, that I wasn't happy with the poses she was doing, nor that she wasn't trying to make my child smile for the photos either. After I said that, she asked if I was offered a CD of the session, I also was not offered to buy the CD for that session either. So I logged that complaint and made an appointment with a lady named Wendy (whom I've had in a previous session that went really well - she knows what she's doing). Then today I received a call saying that Wendy couldn't make the appointment scheduled for tomorrow because of a family emergency and was asked if I would like to keep my appointment and just have another lady do it. I simply replied "no, I would not like to keep the appointment because the last session I had didn't go well." And the lady on the phone replied, "yes I heard that, and it was me. Could you tell me what went wrong with the session? " I said, "sure. The problem I had with the session was the poses, I said that I didn't want a certain pose and you said that you had to do that pose, and..." (was about to say that she didn't try to make my child smile for the photo, and didn't offer me a CD) But she cut me off before I could finish and said "well you don't have to buy that pose, I mean I was giving you options to choose from. Would you rather have two poses to choose from? " And as she continued to talk her voice got louder and louder and more snide, so I just simply said fine I'll go to Belleville next time, and hung up the phone.
Because my appointment was cancelled for tomorrow I decided to go get my pictures from that session as they were ready to be picked up (even though I didn't receive a call telling me they were ready from the month before). So I went in to get my pictures and Michelle was on the phone saying that this girl she called was going to belleville from now on because she was crazy, and that she (me) had told her on the phone that I had a problem with her taking too many pictures and laughed. She was saying all this standing at the front desk smiling at me (not knowing that I was the person she was talking about).
So needless to say I will NOT be using the Trenton Walmart Portrait Studio EVER again! And once my smile card is expired I really don't think I will be using the walmart portrait studio again period. She was rude and inconsiderate, and did NOT handle the situation like a customer service representative should.
I am EXTREMELY angry at her and now because of her, the company as well.
Thank you for your time, and I really hope this situation doesn't happen again to a customer let alone a paying customer again.
- Lindsey Morton
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