I am uncertain as to where to turn here. I have been receiving hidden costs from Bell Mobility for some time and each time I call they say that these costs were agreed by me due to having a contact with them. At no time was it told to me that I would have additional costs incurred throughout my contract period.
Please allow me a moment to explain:
In January 2012 we had three cell phones in our name through Bell. We called and cancelled the cell phone that we had given our 16 year old daughter as a disciplinary action for her behavior. Bell informed us that there would be a $400.00 cancellation fee and we had agreed to this. In Feb we received our bill and it had $400 added to the bill so we assumed that this was the cancellation fee for our daughters phone, as it was not clear on the bill. (Their bills are extremely difficult to follow).
Today however we received a with an additional $400 on our bill stating that it was the cancellation fee for our daughter. When my husband spoke with them on the phone they told him the $400 in Feb was for a data service agreement adjustment billed to my own personal cell and our daughters cell. He indicated that it was supposed to read that it was a cancellation of our daughters phone and where did this adjustment fee come from. They said they are within the rights to charge us for these as we have been told about these when we signed the contract. One: We were not told of these additional charges and Two: why would we get a charge for this on a phone that we previously cancelled?
In November of 2011 we renewed our contract with Bell for another 3 years and never had any of these charges in the past, that I know of... Now I will be reviewing all our bill. I have no idea why they are charging these now. This is unacceptable and fraudulent. They hide additional charges and gauge the consumers and make it very difficult to fight these additional charges that they come up with.
I will be cancelling all my services with them due to feeling like I am being taken advantage of. I can’t believe in 2012 that companies can do this to people and get away with it.
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