Complaint / review / scam report
Bell Mobility

I gave Bell Mobility 3 months written notice, via email for cancellation of two cell phones, who's contracts were up on March 11th. They have continued to bill me for both numbers until April 12th. They say they don't accept cancellations in writing, although they confirmed cancellation of my first cancelled phone in December 2011. At that time I informed them that I would be cancelling my other two phones when my contract was up in March 2012. The cell charges that are in dispute are for 647-233-8795. My daughter was at college in Ottawa, I had her phone changed to my ten, so she didn't have to pay long distance to talk to us. In October or November I received a bill in the amount of $5, 000. When I called them they informed me that whoever took the change had neglected to save it. They said they would fix it right away and adjust my account. In February they cut off her phone, because of another huge bill, for the same reason. She went out and got a phone with another carrier, because she was stuck in Ottawa, unable to contact anyone. I couldn't pay the $5, 000 . They made the adjustment and I paid the difference at that time. Remember, she no longer has a phone with them. Now they want $216.00. Due to their continued mistakes, and the fact that I had cancelled the contract, I don't believe I owe them anything. They have sent it to collections.
Author: Contact with Author

Offender: Bell Mobility

Country: Canada   Province: Ontario

Category: Telecommunications


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