I once sent the following email message to the Ontario Ministry of Tourism, Culture & Sport as I assumed they have mandate & responsibility for supporting public libraries across Ontario. I never receive any response whatsoever for over 20 months.
How typical of our bulky & ineffective government bureaucracy showing no accountability or even the slightest decency when being actually contacted by a member of the public
''Please direct me to the proper contact for complaints involving Toronto Public Library who I believe fail to provide a normal, safe & quiet for 15 years most of the time. I feel that TPL management has targeted me as a trouble maker as I keep complaining about excessive ongoing loud noises, disruptive/aggressive behaviors, verbal & physical violence against me, total incompetency of TPL management & staff to take initiatives about continued loud noises, TPL supporting of a rule defying youth culture & frontline senior manager & branch head abusing their authority & sanctioning against patrons not to their liking, TPL muting my complaints on facebook, TPL City Librarian disallowed my attempts to contact the TPL Board of Directors, & much much more as I have experienced while dealing with them since 2009. ''
0 comments