The Brick HSBC Call Centre calls me every month to make sure my payments are made on time because I missed one month.
They call me at work and harass me in front of all my colleagues.
Back in October I paid what was due and an extra month's payment. HSBC did not apply the extra payment as November's payment instead it went to principal. FINE. I make the payment on time in November 3 days prior to the due date. A total of $378.00 which was $12 more than the minimum. Now in december they increased my payment to $414.00 stating that I didn't meet the minimum due in November . I don't get it, the customer service agent would not acknowledge the payment was on time last month. I don't understand why my payment is increased when the payment for November was made on time with extra funds. I have to say the experience with the Brick and HSBC hasn't been good or nice.