Recently in January we made another purchase of: a new fridge, children’s bedroom suite, sectional couch, and mattress. The total charges were 3330.47 and we used our Brick card to make the purchases. We dealt with a very nice young man at The Brick; however, his English was not exactly perfect. I am unsure as to if this is an error he made while ringing through our purchases or if he didn’t pay attention to what we were telling him, as now we are being charged 700$ sales tax (AFTER THE INVOICE WAS MAILED OUT & IT DOESN’T SHOW ANYWHERE ON THE INVOICE ABOUT THIS “SALES TAX”) and interest on this purchase. We told him we wanted to do the 15months no interest payment plan (Same as last time)……well I guess that didn’t happen. HSBC telephoned my Fiancé to tell him about the sales tax charge and we were completely blown away, as this did not happen with the first purchase we made in November of 2009! WHY NOW!!??? We want these charges REVERSED!!! AND we want to be put on the 15 months no payments/no interest plan. HSBC is tacking more and more interest onto our invoice daily!
I will be contacting a large group of people regarding these “MISCELLANEOUS CHARGES" The Brick decides to tack on after the fact. I will NOT be recommending this company to anyone I work/live/speak with. I will not be a HAPPY returning customer, because I will NOT RETURN TO THE BRICK EVER AGAIN…I would be more than happy to continue shopping with The Brick had this not happened….but now I am jaded and feel that my business of 10, 000$ or more is not appreciated by their organization. I plan on making this known to everyone.
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