I am writing to add to the long list of complaints again the online travel website eDreams.
I recently booked a flight with them and a payment issue was immediately flagged. Although they confirmed my reservation they said my booking was not finalized and informed me that I would be contacted when the issue was addressed. They only contacted me two days later to ask for more information, no mention of the payment issue or booking confirmation.
Upon researching EDreams, I have discovered a shockingly large number of complaints and accusations of fraud ranging from double charging and un-booked flights despite confirmed reservations, to unscrupulous requests for private information and appalling customer service. Additionally when I called to cancel my booking using the number stated on my reservation confirmation, I was connected to a phone sex line rather than eDreams.
Fortunately I was able to block my credit card before they charged me. It is such a shame that this company has managed to avoid persecution by hiding behind its multi-national system and extremely poor customer service.
Despite the cheap prices, I strongly advise to avoid this website at all costs.