I purchased airline tickets from London to Venice return with Brtish Airways for this Oct using Edreams. Due to unfortunate illness we have had to cancel holiday plans. When I went to cancel the flight tickets Edreams told me that I had purchased non-refundable tickets. I asked for a credit towards another flight at a later time they told me I couldn't do that. I contacted BA directly and was told that no I could n't get a refund but I could make changes (cost 60 GBP per passenger) I conveyed this to Edreams and they said oh, yes I could make changes but it would cost me 90GBP per passenger. They then told me that I couldn't make any changes via email that I had to phone them directly. I live in Canada. They then sent me a phone number, which can't be used in Canada. I asked for another phone number and spent all day friday trying to get ahold of someone - no answer in the office. After reading the coments on this web-site I think I have just kissed my air-fare goodbye. I can't get a hold of anyone to help. Lesson to self: Always book tickets directly with the airline.