RE: Jet Airways India confirmation code: BEMJMV
I purchased this ticket from Dhaka to Toronto route and the itenary provided by jet airways had two connecting flight at calcutta and Mumbai India. At the time I went to dhaka airport to check in, I was advised by the jet airline counter agent that I wont be allowed to board as the connection from calcutta to Mumbai would require a indian visa. I am a canadian citizen and have nothing to do in calcutta or mumbai. I boutht the ticket from Expedia and itenary was provided by jet airways. I asked the agent at dhaka airport if he can change my ticket and give me a route that wont require a indian visa and can siply go as a transit passenger. the jet airline agent refused to help and I was stranded at the airport with no help. I ended up callling my brother in canada and he contacted expedia. they were no help either saying they need to contact Jet airways and Jet airways office is closed at the moment. I advised my bother to purchase another ticket with Etihad so I can go back home in canada as I had no resource left to stay back in dhaka. he purchased another ticket for me with Etihad at the last min at premium cost to rescue me from being stranded at the airport.
At no time, did Jet airways advise me that the ticket they are selling me require that I obtain a visa for the connecting flight they are giving me. I did not request those connection and they sold it. most importantly they did not do anything to help at the airport when i was stranded. they simply said "go back where you bought the ticket and deal with them, we at this office did not sell it to you so we cannot help".
this was my worst airline experience and the financial loss and trauma they casued is tremendeous. I did not get any refund whatsoever.
I urge you all, please dont travel with this airline. they have no standard and no sense of customer service.
Sabbir Sadique
[email protected]
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