British Airways Plc.,
PO Box 5619, (S506)
Sudbury Suffolk CO10 2PG UK.
Tel.: 01144 191 490 7901
Fax. : 01144 1787 883 195
British Airways Plc Ref: 7481917
Tuesday, 13 April 2010
Thank you for answering on behalf of Mr. Willie Walsh.
I arrived at Calgary airport 27th May 2009 after supplying oxygen request forms exactly as requestedand British Airways Plc. The form was co signed by my Medical Doctor as requested.
British Airways Plc. let me go in to the airport lounge duty free area.
Staff then refused to fly me, asked me to get another form signed for a lesser oxygen level than 4 litres per minute.
I was then told by British Airways Plc staff that may fly me the next day?
I had no choice I went on another airline with Bacteria masks flew over 9 hours using face masks which caused me great stress.
I flew again with British Airways Plc. on 13th September 2009 again form filled for 2 liter flow oxygen.
Oxygen supplied on that flight was not sufficient to fullfill the 9.5 hour flight.
On 13th September 2009 there was only only one bottle of oxygen was supplied for 9 flight.
On 29th September 2009 flying with British Airways Plc. again only one bottle of oxygen supplied for the 9 hour flight.
Previously letters asked for assurances from Mr Willie Walsh that my needs would be fulfilled was not met or to be.
So lack of response in letters was the very least of my issues with British Airways Plc.
I have reported to the airline authorities at both Heathrow and at Calgary that British Airways Plc. failed me badly.
No response no change.
As a disabled person with peak flow less than 220 with Asthma COPD Bronchitis and low immune system.
British Airways Plc. has failed to meet my needs as a fair paying passenger and as a disabled person.
British Airways Plc. staff knew on the very first flight I was flying to my mother’s side afetr she had a stroke.
So lack of caring letters, is it about the 1100.00 CAD I paid for the alternative flight British Airways Plc. refused to fly me on?
Is it about the fair I paid British Airways Plc. to take me safety and consideration to the UK. and they did nto fullfillt heri contract with me.
I wrote letters in hope that British Airways Plc. would make sure they never put another person through that hell.
Can you imagine how much stress lack of oxygen can cause an oxygen deficient customer who is in need of it?
British Airways Plc. not accepting responability is weak company hiding in theri fear and thinking prestie is more importantt han caring about customers well being.
Not accepting responsibility is a sign of a coward’s actions and honest reflection of CEO poor lack of spiritual values and of him not caring.
I did not expect too much from British Airways Plc. just the oxygen I requested on the British Airways Plc. forms supplied.
I at least hoped British Airways Plc. would at least get it right the second or third time of flying with them.
Sadly one bottle of oxygen will not give constant 2 litre oxygen flow rate for 9 hours.
How many times do you need to be told after all you are supposed to be the airline experts and professionals?
Will it take a person dying on a British Airways Plc. flight due to lack of oxygen before British Airways Plc. or other people do some thing about it?
Mr W D Lindseth