Dave, Manager and Christina Supervisor of the Brick in Kelowna, BC., are the most rudest, ignorant, self righteous individuals I have encounter. My husband and I retired last year, celebrated after raising 5 productive adult children with families of their own, we downsized our house and bought a new condo for the 2 of us, the salesman Thomas M. sold us over 10, 000.00 of new furniture with 2 Tv's, we were assured that with the extended warranty that both TV's were covered. The first TV blacked out after 2 weeks of usage, took us a month to get it repair through the warranty, the second TV blacked out just over a year, as we found out the salesman did not included the 2nd TV . After 3 solid weeks of waiting for returned phone calls, in solving this issue, Dave the manager, constantly was laughing on the phone, no apologies, talked over and through me, and told me "you are shit out of luck" What business does this, I was shocked and mortified to be spoken to in this manner. I tried calling the headoffice to no avail. The Brick is not a registered member with the BBB, in fact last year alone they had 513 complaints and 6 complaints were not even acknowledge. The Brick has a rating of F with the BBB. Dave laughed at me, and said you know how long we have been in business... told me to Fuck off and hung up on me.
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