Complaint / review / scam report
Terrible customer service

I have made the expensive mistake of buying aftermarket wheels from this company. First of all the shipment was over a week late. When the wheels arrived they were the correct style of rim for my truck but they were the wrong center-bore. i had purchased these by phone to make sure they knew all the vehicle details and even told them the part number of the item on their website and had them double check it. then i was assured i was receiving the correct wheels...wrong. i didn't receive the part number i had ordered and at this point i had already paid over a 100$ Canadian in customs fees. So upon discovering that the order was wrong i contacted their customer service dept explaining the situation i spent over two hours on the phone bouncing back and forth between customer service and sales each claiming it was the others responsibility and accomplishing nothing. I finally got to speak to a manager who said there was nothing he could do about my customs fees, installation, and almost a whole day wasted trying to clean up their mess. So i told him i would like to return the product, he said that is fine he will email me prepaid shipping labels back to the states. It has been 3 business days, several more polite phone calls inquiring and still nothing!! thankyou for over 200$ un-necessary losses directly due to their mistake, 3 hours of long distance phone calls, and 750$ $ on my credit card and nothing accomplised. HANDS DOWN WORST EXPERIENCE EVER WITH AN ONLINE VENDOR!!! NEVER AGAIN...
Author: Contact with Author


Country: Canada   Province: Manitoba   City: Winnipeg

Category: Cars & Transport


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