Complaint / review / scam report
Dell Canada
Terrible service

Don't ever buy any products from Dell. Their service is terrible and chances are they will send you the wrong computer and then put you through hoops to return the wrong item THEY sent you, provide you with an invalid return label, and then make you call and speak to 100 people from their Contact Center in India who have no idea what their taking about.

This is the absolute worst service from any company in any industry. What the heck is the CEO of Dell thinking??? Do you want your business to come crashing down??? Maybe some of the Dell executives should act as a customer and try out the service that is received from their own Contact Center. No one cares, no one calls back, no one has any regard for the customer. The phone lines are not clear and you could barely hear the person on the other end. The responses you receive via email are laughable. They cannot even put a sentence together and it's signed by Dell. I had messages on my voicemail that they needed to confirm my address before shipping the item, meanwhile, I have already received the PC.

Never again will I deal with Dell.
Author: Contact with Author

Offender: Dell Canada

Country: Canada   Province: Canada
Site: dell.ca

Category: Computers & Services

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