I've been Fido's customer for 11 years. My monthly bills would average around $70-80. And what do I get now? Fido blocked my account 6 months ago because I had the unpaid balance on my Rogers account. I still think it was illegal thing to do. If Fido misses their payment on finance loan, can the bank block Rogers account without any prior parental guarantee? I highly doubt it! Yet, that is exactly what they've done to me. I've never signed a contract with neither Rogers or Fido allowing them to do so. I didn't even know they were related! They advertise everywhere that they are 2 separate legal entities.
I still can't believe Fido did this to me after 11 years of being their customer.
Fine! There are other companies over there who offers me as low as $12 per month for unlimited calling!
But what killed me with Fido is that they've kept charging me $80@month for all those last 6 months while my phone was blocked by them!!! How fare is that?! $80 monthly for blocked account? How reasonable is this? If you blocked my account, it means you stopped your service to me, in my mind it's similar as cutting me off, cancelling my contract. How can you still accumulate the monthly charges after that? The customer service reply to me was, that I was committed to pay these monthly fees. But so did Fido!!! They committed to provide me a service, haven't they! They think I must pay for no service! They just chose to block my account & keep charging me while I can't make or receive any calls!!!
Moreover, I've got a call on 14th December 2011 from Fido offering me to unlock my phone if I pay the $600 balance accumulated for these 6 months "No Sevice" period. I trusted them & paid it next day. So, guess what, I shouldn't! After I paid it, I found out that Fido cancelled my account a week ago on 7th Dec & charged me another $500 cancellation fees. So, if they are not liars, then who are they???
So, there are 3 issue in my complaint:
1. How could Fido block my account due to dispute with 3rd party, here Rogers, if my contract with Fido never mentioned they have legal right do so? I know this is illegal & I am willing to take it further to the lowers, to investigate on the legal aspect of this.
2. How could Fido keep charging me $80/month for the period when I have received no service from them? I believe any court would rule this in my favour. I didn't cancel my contract, they did on my behalf, by stopping providing me a service back in June. So whatever they charged me since then is a ripp off & must either be returned back to me or offset against cancellation fees.
3. Why would Fido call me on 14th Dec 2011 promising to unblock my account if I pay $600 (which I still consider was unfair fees) when my account was already cancelled a week ago? What kind of business ethics is this? If this wasn't a LIE, then what was it???
If no one in Fido will be able to help me to resolve my issue, I'll have no choice but to go to court.
Regards,
Tatyana
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