I was told by both rogers and fido retail workers that I would not be charged to switch back over from fido to rogers. I've was with fido for over a year, signed a three year agreement with rogers, kepted the same phone number, name, address with rogers and this is what I'm told is the way, not to be billed for switching. I had my bill added to my boyfriend's. Why not get one bill instead of having two sent to the same house. Especially when you are told by rogers retailer that will be no problem with fido. To find out that was not true. The sent a bill for over $400 because I did not have a separte billing. I called and had both of the retail stores called fido they were told everyone to bad we won 't do anything. Everytime I called the call center people were completely ignorant, except for one guy and two retailers. (talked to 7 people) More than half being rude is not a good sign. In my personal opinion fido and rogers call center, managers, and supervisor are not properly trained in good customer service or even there to try to help you, when their own employee's screw up!!!
*IN MY OPINION BEST OPTION IS NOT TO GO WITH ROGERS OR FIDO THEY ARE THE SAME COMPANY AND I PERSONALY FEEL LIKE THEY COULD CARE A LESS ABOUT THEIR CUSTOMERS!! MORE PEOPLE SHOULD COMPLAIN TO THE BETTER BUSINESS BUREAU SO THESE COMPANIES STOP MISTREATING THEIR CUSTOMERS