I am going to start at the very beginning when I was trying to get a cell phone with Rogers. First of all, they basically told me to go sit on a fence because the didn't want to give me any add-ons to my package that would mirror my plan that I had with their sister company Fido. After arguing for more than an hour, I finally got a plan that I could work with. Over the next 3 months, Rogers billed me over $4000 and I had to call in each time to get this reversed. On my 30th birthday, Rogers sent me to collections and I got a call from a bill collector asking for over $1200. I finally managed to get this resolved and it seemed like everything was fine with them, a pebble in the pond so to speak.
Now, after a few months, I tried to get my girlfriend on my plan because it was a good plan and it would help her save money. Well I called Rogers again to offer them more business and they basically told me no and I had to fight with them again to attempt to transfer my girlfriends phone over.