Complaint / review / scam report
Downgraded Cable but received double charges
I called Rogers to decrease my cable to a cheaper plan. The Rogers rep failed to advise me that I called mid month and there would be partial charges/fees incurred. The next month I received my Rogers Cable bill expecting a decrease of 50% and found I was billed double. When I called Rogers to review why my bill is doubled when I changed from VIP to Digital Plus plan, the Rogers rep said my bill was right. After requesting a manager on duty, I was not transferred. I called again and another Rogers rep explained the 50 lines of billing charges / reversal charges all netted to a double payment. The Rogers rep said the 1st Rogers rep should have just cancelled my plan at the end of my billing cycle instead of mid way so the bill would be "more straight forward" e.g. my bill was $100 per month and the month after making the changes, my bill was $200, the subsequent charge was $50 per month. It feels like they just squeezed whatever they could when I made the changes before decreasing my bill.
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