I just got off the phone a short while ago regarding an overbilling. Some $80 was attached to the bill as a "connection fee".. Imagine if I had direct payment set up through my bank account and didn't pay attention to my bill thinking it was static. Well Rogers would be taking money from me and its nothing short of a scam. If you don't notice or bother to call them up to find out what the extra billing is about then they just pocket the money. Its funny how grocery stores are forced to have checks in place for sale prices at the cash but none are watching to see how many millions a company like Rogers Cable is scamming out of peoples pockets.
A lot of people arn't aware of how shifty the Rogers bill can be. For instance in my case I have wireless, internet and cable all on one bill. My older cable provider (bought out by rogers) used to bill me for the service after I got it meaning I didn't get billed for a month till after that month was past. Rogers bills me BEFORE I get the service.. and not only that if the payment isn't right on time they tag on what they call a "service fee" of $25!. So for example Im a little late on my payment they add another $25 onto my bill. Its not interest just a flat out late payment charge for services I've not even received. Further Im not sure how they do the wireless billing.. in advance no less because well my bill you would think was hinged on my long distance calls.. somehow its not. I can't tell how because their customer service reps are only more interested in threatening to have my service shut off. But the problem is that the scam is getting too big and its near out of my ability to afford.
Originally I was sold a wireless plan 2 phones for thirty dollars a month.. after I start getting my bills I see that its actually $60... Once rogers turned my phone service off just before Christmas demanding I pay some $200 to have it hooked up and to ensure the rest of my services were still in place as well. Basically they took presents out from under the tree.
I could go on and on.. but the point is who is watching to see how many millions of dollars rogers cable is pocketing? How many people call rogers up regarding their bill and over charging? How can rogers legally charge a "service fee"/late fee on services not recieved? I've had my services cut back substantially because I can't afford the payments that are aggravated by their scams like "service fee"s (which isn't a service at all mind you) and still the bill is somehow much higher then it should be. I look through the jumbled mass of billing they send me and its just not clear whats going on. High speed internet $40 basic cable $35 (which includes a digital black box I no longer use or need so I tried to explain to them I don't want to be charged for but they insist I can't return it) and 2 wireless phones $60. $135 is what I should be paying but somehow they are billing me upwards of $185 and I can't clear it up. The problem with just dropping them is that I have a stupid wireless contract for 3 years and all the services are to be bundled.
When I call them to ask about payments I feel like Im talking to some kind of collections agency.. not a customer. If I ever get out of this plan I'll never go back with this company again.