Complaint / review / scam report
Rogers Digital Cable TV/Internet
Buy a bundle of Digital Cable TV/Internet from Rogers and get a bundle of problems!
Buy a bundle of DIGITAL CABLE TV/INTERNET from rogers and get a bundle of problems from them in terms of billing. Monies are billed under one bill but customer service has to be done under different departments. It would be easier to have one customer service to solve all the related problems but no, wait on the phone for hours just to get some soul, who does want to, to "help" you. "help" here means dispatch you to another department and make you wait longer. I wonder what Rogers would do if they had to wait for us to pay a bill. Ah yes, suppress the service. How about suppression of waiting time when calling customer service, it is not fair to have to talk on the phone for 52 mins to partially solve a problem that should not have been. Not only does this cost money but there is no winning and fairness to this abysmal apathy of a customer service that rogers provides!
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