Complaint / review / scam report
Rogers home phone - nothing but problems

I'm sure where to start. Since leaving Bell Canada I've had nothing but problems with my phone. First when it was installed we received no incoming calls for 4 days. They also said that by leaving Bell we would have our phone bill on the same bill as our internet and cable as we were already Rogers costumers. We got two seperate bills and our phone bill was more expensive than Bell because we were charged a 4.95 system access fee. We could not cancel because were told we were stuck in 2 year contract even though at the time I signed the contract it said nothing og this and I directly asked the representitive if it was a contract and he said NO! Now one year later I was duped by Rogers again. This time they told me agter comimg to my door that I could in fact have my phone bill on the same bill as my cable and internet if I let them come in and install a modem so taht I would receive digital phone this magic installation would make my bills become combined and I would even receive a10 dollar credit for 4 months off of my phone bill plus enjoy the quality of digital phone. Did I mention that if the power goes out for more than 4 hours so does the phone? I also hear my own voice echo when I speak into the receiver and ofton I still don't receive incoming calls there isnt even a ring. The Costumer service is terrible because after a 2 hour wait on the phone for an operator they still don't know what to do. HELP!

I forgot to mention I received my first bill and did not receive the 10 dollar credit on it and I can't get a hold of a customer cervice rep to find out why and I also got a phone call from Rogers claiming that I owed them 50 dollars because when I signed up for digital phone I broke my 2 year contract with them and I owe them for a month and a half of service. Apparently there are 2 Rogers Home Phone Providers but they are run by different companies. When I asked to have a copy of the bill for the 50 dollars sent to me as I have not yet received one he refused to send it and threatened me with more phone calls to remind me of my debt! I could scream!
Author: Contact with Author

Offender: Rogers

Country: Canada   Province: Canada

Category: Telecommunications


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