With my household's current plan, I have, and quote "up to 25 Mbps". It doesn't take a computer genius to know that 25 Mbps is equal to 3.125mbps (25Mbps/8). I get download speeds of up to 200 Kilobytes per second. Now you do the math for me, how many times smaller is 0.2 than 3.125. That is how much percentage of speed I am being cheated by Shaw. The peak speeds we ever get are around 7-13 Mbps. This usually occurs in the early morning or in the middle of the night. I understand that the service is cable internet, and not DSL; hence with multiple users comes less bandwidth. But this is unacceptable. Had I a consistent speed, even a mediocre 13Mbps, I would be pleased. No. I get less than that, FAR less that that (1-6 Mbps on average). When contacted, Shaw simply prompts me perform what they call "troubleshooting" (really just a bunch of silly procedures to trick internet dummies into thinking that they're trying to fix the problem). The troubleshooting pretty much always fails, and their best gimmick is telling the customer to "unplug and replug the modem". This often does the trick, but is not a practical solution to this persistent problem. Obviously, if the problem comes back then there is still something wrong, and Shaw has not fixed a thing. And the especially infuriating part is that when I call them back, there is always a new customer service representative that doesn't know what has already taken place, and just tells me to do the same things as the previous representative did (the same old procedure that doesn't fix a darn thing: unplug and replug.) Never do they actually send in a technician, or give me answers that I am seeking. I have contacted them COUNTLESS times, and this is getting old. I am going to switch providers soon, but not before I complain about how awful their service is. I have never in my life been as infuriated as I am by this single company.