Complaint / review / scam report
Service and Overcharge

I was a long term client of 8-9 years. I hooked up with Xplornet since there was no other service outside of cities in rural Canada. Since then, Bell, Telus, and Rogers, have all installed more transmission towers and cellular strength has increased in rural Canada. I now have options. I would prefer to be loyal and stay with current Internet provider, if they try to somewhat match the price and service. I call them and ask this. "If you want double the speed, then it is double the price, " they replied. ALSO, I was currently paying $99.99 per month with a $20 discount due to 3 year contract = $79.99 per month plus taxes. On their website they offer to NEW clients $64.99 for the sMe upload and download speed per month, essentially the same, for $15 less per month. I was being overcharged. I brought this also to their attention, and they would now refund the difference. I was only asking for a reasonable refund, since it was advertised. So Xplornet seems to not care about Customer Retention at all. 2 days later, a "Loyalty" representative called me and tried to keep me on. I explained to her the issues, and then at the end she told me to Fuck Off. I guess they hate hearing the truth and caught in overcharges. I have since cancelled my subscription, revoked my Visa card with them, and hooked up with Bell 4G Internet TurboHub. Man this thing works great. Take out of the box, no $400-$700 installation fee that Xplornet charges, and it works within 1 minute of startup. No weather problems, or pointing problems, no sun problems, just works GREAT. My Internet speed went up 6 times the speed to 3.5 Mbps and I am only at 3 bars signal strength. WOW! Also, my charge is lowered to a flex plan for $35 per month for 1GB and if I go over up to 5GB, the change is a total of only $45 per month. I researched what out average monthly usage was and we were well under that. So 6 times faster and 1/2 price, boy I love future competition. Xplornet Sucks. Bell Good.
Author: Contact with Author

Offender: Xplornet

Country: Canada   Province: British Columbia

Category: Internet & Web


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