I was a loyal customer to Bell for more than 15 years, even their services are more expensive than others. However, what happened recently had forced me to change to another service provider for my internet services.
I was having technical difficulties with internet a few months ago. I called their customer services department for technical support. The person who assisted me asked me if i want to upgrade my service for free of charge. I told him no because i'm currently getting unlimited internet and I'm happy with it. The Bell technical support staff told me it won't affect the GB and there is no limit on internet usage if i upgrade it and there won't be extra charge and the speed with be FASTER. I confirm with the Bell customer service staff that the usage will remain unlimited and there won't be extra charge for the upgrade 2 times during our telephone conversation.
2 months after, my bill raised from 50 dollars to 85 dollars. I called and enquire what happened to my bill? the staff told me i upgraded to a 60GB plan so the extra GB i used will be charge.
I explained what happened that their staff educated me that this new plan will be unchange with the cost and usage limit. The staff said it is not true but unfortunately they can't switch me back to unlimited and I have to paid this amount from now on. They did not help me at all and they didn't try to problem solve or what they can do to get the customer back. and instaed they transfer me to the cancelation line to cancel my service
I decided to cancel this service and use Teksavvy because it's cheaper.
I think the Bell staffs need to be more educated on their company services and not to tell customer anything they want to get them into another plan.
I am currently using bell canada telephone service. Once my internet is all set. I will consider to get ride of all the services I had with bell, including my home phone and cell phone. I'm very very disappointed with Bell Canada, one of the biggest telecommunication company. The worst thing with this recession and fiancial crisis happening, there are so many competitors out there that they can provide the same service as Bell Canada and they are trying all their best to get their customer back if anything goes wrong.
I feel like i'm in a scam to transfer to another plan to pay extra 30 dollars more each month.
Bell Canada should learn from other company like Rogers, when there's any cancellation, they offer you something and make you feel good about staying with Rogers.
It is very unfortunate that, as a Canadian, we would love to stay with the Canadian company but unfortunately, i think the trend is to stick with the American company who respect customers.