Complaint / review / scam report
Unfair deactivatio fee
I used to have Rogers for many years, but the Bell representative called me about all sound-good promotions, so I decided to change my Internet and home phone to the Bell. Later, I re-calculated the cost, and it turns out that I will not have any more savings by changing, so I decided not to change, and called the Bell to cancel it. It seemed ok by then, but a week later when the new installation was supposed to happen (which I cancelled in advance), the Bell took my home phone number, so my Rogers home phone was deactivated. I called the Rogers and Bell to fix this problem, but the Bell won't transfer my home phone number to Rogers (although they took it without my consent! ). The only solution to keep my home phone number was to activate the home phone with the Bell, and let Rogers to take it over. So, I did it, and let Rogers to take it over. Now, I got the bill from the Bell with the deactivation fee which included the 30-day notification violation (~$20). I complained by phone and email several times that this "forced" activation/deactivation of Bell home phone was caused by the Bell representative's fault who didn't properly processed my cancellation, but their response was always the same, "we can't waive the fee." I really don't understand why I have to pay for their mistakes...
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