I have been a BELL Canada customer for about 7 years and have always paid on time – never defaulter! But now I am writing with deep sorrow and concern due to the breach of fair practices and non-fulfillment of promise made by BELL Canada representative
One Mr. Ravi Raj (employee # 6026481) had contacted me on Dec 27, 2008 and offered a so called “good deal” for switching my internet services from Rogers to Bell. He had promised me a credit of $ 100.00 on switching from Rogers to Bell, to be applied towards my next second or third bill. He further offered another $ 150.00 credit if I considered for cable TV also in future. During our conversation, I had very clearly mentioned that I was living in a condominium apartment and we had bulk contract with Rogers for cable TV and therefore, we could not consider for dish antenna and / or cable TV. Mr. Ravi Raj further stated that the price for the bundle of home phone with call display feature and high speed internet would be $ 62.03 (inclusive of all taxes) per month besides the first 3 months free and some other credits / discounts.
But to my surprise, I had received and paid $ 67.61 per month instead. After waiting for a couple of weeks and months, I had contacted BELL customer support representative and inquired about my $ 100.00 credit to be applied to my bill. It was promised to me but never happened. All my efforts to resolve the concern have been wasted by careless BELL representative. This problem has been pending for long and needs to be resolved ASAP.
I had followed up with BELL customer service representatives several times but all in vain!
I had reported to BELL customer care on September 02, 2009 via E-mail also but nobody cares at BELL!
Therefore, during my conversation with one Mr. Abid of BELL on September 15, 2009, I had decided to cancel my internet and further mentioned about the possibility of canceling home phone service also with a cause, if my $ 100 was not given to me, as promised and I would not be responsible for any cancellation and/or de-activation charges. Mr. Abid told me that an inquiry would be conducted soon and someone from BELL would contact me within 5 days. But nobody contacted me so far. BELL lost my confidence by not caring for me at all. Then I decided to cancel my home phone also on October 05, 2009. I could have continued with BELL, if they had fulfilled their promise of paying $ 100 to me.
Now to add to my agony, BELL has sent me an invoice for cancellation charges and de-activation charges amounting to over $ 180, for no fault of mine
It is evident that BELL should be responsible for all damages caused to me due to BELL’s non-fulfillment of promise and not responding to my concern. I should not be responsible for such payments; therefore, it would be unfair to expect such payments from me.
Conclusively, I request the kind attention of some responsible person towards my long pending issue to be resolved favorably