I am writing to express my disapproval with the service that Bell Canada recently provided me. When I accept to get Bell TV Satellite service, beside the current, home phone, high-seeped Internet, I expected it would be done completely and professionally. However, Bell service was as neither had I expected, nor as Bell Canada’s representative described it would be, alongside with overcharging and doubling my bill.
Bell Canada is over charging me for the satellite services in 2 years period of amount of $184.39,
Bell Canada sent me a letter back in July 2009, to invite me to use their satellite TV of (211 channels, for $13/Month with a contract of 24 months, on a bundle deal, as I am a customer with Bell Canada for home phone and high-speed internet.
When, I called to sign for the TV satellite service on the phone; also, they told me “over the phone” and it is showing at bell web site, that by buying the HD receiver at $199, I will get a credit of $100 on my very first bill, which it did not happened.
When I received my first bell, it was overcharged ($25/Month, after the bundle credit) which is not accepted
I called bell Canada, “Multi products department” they told me that letter is only advertising to get new customer, and it can be done, he even admit that is a fraud, when I argue about the deal showing in the letter, Bell Canada persons that, this deal will met if the HD receiver was rented for $10/ Month.
After I have spend 3 hours on the phone, they can not owner that deal, ($13/Month, for 24 months), the best they can do, is $14.5 for only 12 month out of 24 month and the other 12 month I would have to accept to pay $ 25/ month.
Bell Canada is overcharging me over 24 month’s period of $184.39