Future Shop is terrible, but worse than that is the warranty that they always push the customers to buy and they make the most money out of it. I bought a Sony Ericsson Experia 2 years ago with a product protection plan. Since the cell phone had always problem, after 2 times exchange I finally decided to go for an IPhone but forgot to switch the warranty. Today I called Future Shop asking for cancellation of this warranty and they simply refused it. It doesn’t make sense to pay money for warranty for a product that does’t exist anymore, but the customer service answers you just like a machine repeating the same thing that this was a contract and you can not cancel it.
So, don’t buy from Future Shop and if you want to buy, DO NOT get the warranty.