The phone salesman upsold me into buying a phone warranty. He failed to mention that I would continue to be billed automatically, $5.24 once a month for three years, with no way to exit the contract. I have not used the phone for a year, the plan is cancelled, but I'm still paying for a warranty on a piece-of-garbage phone. This is misleading on the part of Future Shop and is really a greedy scam. I give that Future Shop zero for customer service and zero on their automatic phone system, which sends a person in an endless loop.