» Electronics and household app. » Complaint / review: Leons - Floor Model TV | #14299

Floor Model TV

I purchased a 55'' LG Smart tv from Leons as a part of a larger order. I picked the tv up and for some reason I had to wait (I found out the reason why after) anyways while I was waiting I wanted to show a friend the model of tv that I had bought and noticed the floor model television was not there, my friend laughed and said that was the one I was probably getting. I asked the salesperson if they were in fact giving me the floor model, she said, "no, someone else came in and got that earlier." I told her again that I did not want the floor model and she assured me again that I was getting a "brand new from the manufacturer tv." So I ended up getting it home and when I opened the box I noticed half of the packaging from the top of the box was gone, all the bags for the remote and other hardware were opened and not even taped up, half of it was at the bottom of the box in a mess, the surfaces for everything was smudged with finger prints and scratches. I called the saleswoman back, the same one who had assured me that it wasn't the floor model who promptly placed the blame on someone else and pretty much choked on her words for 5 minutes making excuses... I'm fine with someone passing blame, BUT the fact that she worked in the store and had full knowledge of them giving me a floor model and then lying to my face, that's not very good, and even worse didn't even apologize once. So now here I am waiting again. They deliver the rest of the 3 thousand dollar order 3 days from now, but I'm on the verge of cancelling if I don't get some satisfaction out of this.


Company: Leons

Country: Canada   Province: New Brunswick   City: Fredericton

Category: Electronics and household app.


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