Complaint / review / scam report
The Brick
Bait and Switch

I purchased a new avdertized sofa and chair from The Brick. I was told that it would take two weeks for delivery. Upon delivery I realized that I had been supplied with floor models. I contacted the store and they claimed that this was a mistake and to keep the floor model furniture and that withim 2 weeks they would supply me with new furniture.

When the new furniture arrived it was obvious that the new furniture was not the same as the floor model furniture I had originally received. The chir I purchased in the store was very wide and roomy. The new chair they delivered to me was much smaller. This was also obvious as you could see the imprint on the carpet from the old chair and the foot print of the new chair was in fact about 7 inches smaller.

I contacted the store and they informed me that there were two models of the chair I purchased and that they would insure that the correct chair was went to me. After waiting several weeks and going through several charis that were the wrong size, I was finally told by the store that there were not two models of this chair and they offered me $200.00 cash credit for the confusion.

Clearly the Brick is using a bait ans switch here, but the mistake they made was sending the used bait furniture and letting me live with it for two weeks so that this was noticable. It is reasonable to expect that if you buy something in the store and not ahve it delievered for 2 weeks that the difference in size would not be noticable.

I tried to contact head office about this but they just kept referring me back to the store. If you are buying furniture from the Brick, please take measurements of what you purchase and check what they have delivered to you.

As for me I will never buy from the Brick again!!!
Author: Contact with Author

Offender: The Brick

Country: Canada   Province: Ontario   City: Burlington

Category: Furniture & Equipment


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